Privacy Policy
1 Introduction
1.1 We are committed to protecting and respecting your privacy. Our privacy policy (together with our Website Terms of Use and general Terms and Conditions) sets out the basis upon which on any personal data we collect, or you provide, will be processed.
1.2 For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Practical Planning Company Ltd. (we or us). We are a limited company registered in England and Wales with company registration number 12127005. Our registered office and main trading address is 18 Bridge Street, Sandiacre NG10 5QT.
1.3 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website located at www.practicalplanningco.co.uk you are accepting and consenting to the practices described in this policy.
1.4 Websites linked to from our website are not covered by this privacy policy.
2 Information we may collect
2.1 We may collect and process the data you give to us as potential customers by filling in forms on our site or by corresponding with us by phone, email or otherwise, or we do business with you as a customer. This data includes: your name, address, email address, phone number, financial information, and other personal information. If you contact us, we may also keep a record of that correspondence. Should you decide to withhold any of this data, we may be unable to effectively provide our service to you.
2.2 We may also automatically collect certain technical information about our users’ browsing actions, as well as certain information about an individual person’s visit to our site.
2.3 We may also receive information about you from third parties (including, for example, statutory bodies or any other party working for or on behalf of you).
3 What we do with the information we collect
3.1 We may use information given by you, as set out in clause 2.1, in the following ways:
3.1.1 To contact you about your enquiry.
3.1.2 To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us.
3.1.3 To provide you with information about us and to send you news and other relevant information.
3.1.4 To provide you with information about other services we may offer that are similar to those you have already purchased or enquired about.
3.1.5 To notify you about changes to our service.
3.2 We may use other information held about you, as set out in clause 2.2, in the following ways:
3.2.1 To administer our site and for internal operations, including troubleshooting, data analysis, testing and research.
3.2.2 To improve our site and to ensure that content is presented in the most effective manner for you and your computer.
3.2.3 As part of our efforts to keep our site safe and secure.
3.2.4 To make suggestions and recommendations to you about services that may interest you.
3.3 We may use information we receive from other sources, as set out in clause 2.3, in conjunction with information you give to us for the purposes set out in clause 3.1.
4 Legal basis for processing personal data
4.1 Under the General Data Protection Regulations (GDPR), we are required to state the legal basis for processing personal information.
4.2 The legal bases upon which we will process your personal data are:
4.2.1 Your explicit consent to the processing of data under the terms of this contract. By appointing us and the services we provide, you are consenting to us contacting you and using the information you provide;
4.2.2 The performance of any contracts entered into between you and us, including the processing of any personal data in order for us to provide the necessary information, prior to entering into a contract;
4.2.3 Our legitimate interests, in any marketing updates we provide from time to time.
5 Cookies
5.1 Our website (www.practicalplanningco.co.uk) uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you use our site, and also allows us to improve our site.
5.2 A cookie is a small file which asks permission to be placed on your computer's hard drive or your browser. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
5.3 We may use the following cookies:
5.3.1 Function and required cookies, which are required for the operation of our site and are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences.
5.3.2 Analytics and performance cookies, which allow us to recognise and count the number of visitors and to see how visitors interact with our site. This helps us to analyse and improve the way our site works, e.g. by ensuring that users are finding what they are looking for easily.
5.3.3 You can choose to accept or decline cookies using your web browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Guidance on how to do this can be found at www.cookiepedia.co.uk or www.aboutcookies.org. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
5.4 If you have any queries regarding our cookie policy, please email us at hello@practicalplanningco.co.uk.
6 Disclosure of your information
6.1 We may share your personal information with trusted third parties, including:
6.1.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
6.1.2 Analytics and search engine providers that assist us in the improvement and optimisation of our site.
6.2 We may disclose your personal information to third parties:
6.2.1 If The Practical Planning Company Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
6.2.2 If we are under a duty to disclose your personal data in order to comply with any legal obligation;
6.2.2.1 In order to enforce or apply our Website Terms of Use or our Terms and Conditions or any other agreements;
6.2.2.2 To protect the rights, property, or safety of The Practical Planning Company Ltd., our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies.
7 Where we store your personal data
7.1 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
7.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Data is not stored on our website and is transferred via our enquiry form and emailed to us. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.3 After completing your project, and once there is no money owing to us for our fees, we will keep only electronic copies of any drawings and documents.
7.4 Where services are suspended or terminated, we will be entitled to keep any papers, drawings and other documents, whilst there is money owing to us for our fees.
8 Retention of your personal data
8.1 We shall not keep your personal data for longer than is necessary for the purposes for which it is processed and will in any event not retain your personal data for longer than three years following the completion of your project. However, we may retain your personal data for a longer period where necessary for:
8.1.1 Compliance with any legal obligations to which we are subject (including, without limitation, compliance with all relevant tax legislation), or;
8.1.2 In order to protect your vital interests or the vital interests of another person, or;
8.1.3 Where you are in breach of contract and it is necessary to keep your personal data as set out by the UK courts.
9 Your rights
9.1 Subject to certain exceptions you have the right under specified circumstances to the erasure of your personal data, for example where the data is no longer necessary in relation to the purposes for which it is processed or where you have withdrawn your consent (where consent is the sole basis for processing). However, this right does not apply where, for example, processing is necessary for our compliance with a legal obligation.
9.2 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing at any time by contacting us at hello@practicalplanningco.co.uk or by clicking on the ‘unsubscribe’ link (if any) in any marketing email or newsletter you receive from us.
9.3 You have the right to have any inaccurate personal data that we store about you rectified and to have any incomplete personal data about you completed.
9.4 If you think that our processing of your personal information infringes data protection laws, you have a right to lodge a complaint with the ICO (in the UK) or with an equivalent supervisory authority responsible for data protection.
9.5 You may exercise any of your rights in relation to your personal data by contacting us at hello@practicalplanningco.co.uk
10 Access to information
10.1 You have the right to access information held about you by us. Your first access request shall be dealt with free of charge, but any further access requests may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You have the right to receive your personal data in an electronic and commonly used format.
11 Changes to this privacy policy
11.1 Any changes or updates we make to this privacy policy in the future will be posted on this page and, where appropriate, we may also notify you by email.
12 Contact
12.1 Questions, comments and requests regarding this privacy policy should be addressed to hello@practicalplanningco.co.uk
This privacy policy was most recently updated on 29 June 2020.